I have sampled beer throughout England, Europe, Mexico, the U.S. and Canada, and have come to the conclusion the the Fuller's ESB is the most well kept/served ale I have had. I don't understand the complaints regarding staff, they have all been courteous and prompt, especially the "blond". I visit the bar on average, once a month, and will continue to do so as long as the high standard of sevice, ale and food continues. In my view any complaints are unfounded, keep up the good work folks!